🚚 Order Processing
At The Geeky Goodies, every order is packed with care and attention. Orders are typically processed within 1–3 business days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
🌍 Shipping Timeline
As many of our products are sourced internationally, delivery timelines may vary. Most orders are delivered within 7–15 business days across India, depending on your location and logistics conditions.
📦 Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before payment. We may also offer free shipping promotions from time to time.
⏳ Delays
While we strive to ensure timely deliveries, unforeseen delays due to customs clearance, courier operations, weather conditions or other external factors may occasionally occur. The Geeky Goodies is not liable for delays caused by third-party logistics providers.
📍 Order Tracking
Once your order has been shipped, tracking details will be shared via email, SMS or WhatsApp, allowing you to monitor your delivery status.
Returns & Replacements
🔁 Return Eligibility
Customer satisfaction is important to us. Returns or replacements are accepted only in cases where the product received is damaged, defective or incorrect. As most of our products are imported and sourced specifically for our customers, we do not accept returns due to change of mind, personal preference or sizing expectations.
📸 Proof Requirement
To initiate a return or replacement request, customers are required to share clear photographs or videos of the issue within 48 hours of delivery. Requests raised after this period may not be eligible for consideration.
💰 Refund Process
Once the issue has been reviewed and verified, we may offer a replacement or refund, subject to product availability and the nature of the concern. Approved refunds will be processed to the original payment method within 5–7 business days.
🚫 Non-Eligible Cases
Returns, refunds or replacements will not be accepted in the following cases:
- Products that have been used, washed or altered after delivery.
- Damage caused after the item has been received.
- Requests raised beyond 48 hours of delivery.
- Change of mind or preference-related returns.
📦 Replacement Policy
In case of damaged, defective or incorrect products, we will do our best to provide a replacement at no additional cost, subject to availability.
Frequently Asked Questions
How long does delivery take?
- Orders are generally delivered within 7–15 business days across India.
Can I track my order?
- Yes. Tracking details will be shared once your order has been dispatched.
Do you accept returns?
- Returns are accepted only for damaged, defective or incorrect products. We do not accept returns due to change of mind.
Can I see actual photos before ordering?
- Absolutely. Feel free to reach out to us on WhatsApp and we will be happy to share additional pictures or videos of the product.
Are product images edited?
- We use minimal AI assistance only to improve backgrounds or lighting. We do not alter the actual appearance of the product.
Need help with an order?
- For any questions regarding shipping, returns or replacements, simply contact us on WhatsApp and we'll do our best to assist you promptly.